Legal framework


If you are a BNP Paribas Cardif customer and wish to report any dissatisfaction or complaint, please follow the steps described at Contact (, where you can find all necessary guidance.

BNP Paribas Cardif Whistleblowing framework

BNP Paribas Cardif is committed to strict compliance with laws and regulations and to enforce the rules set out in the Group’s Code of Conduct.

The BNP Paribas Cardif whistleblowing framework is under the responsibility of the « Professsional Ethics » department from the Compliance function.

The whistleblowing contact, accessible from this page, allows you to report information about a crime or an offense, a threat or harm to the public interest, a violation or an attempt to conceal a violation of applicable and binding law (laws, regulations, etc.) or a breach of the Group’s Code of Conduct, whether it is a criminal offense, a misdemeanor or disciplinary misconduct.

Whistleblowing reports are handled by the Head of Compliance Department - Andreea Hătărașcu, in a confidential manner and in accordance with the regulation in force.

Whistleblowers are granted protection against the risk of retaliation as provided by local applicable law.

Any abuse of the whistleblowing system may expose the reporting person to disciplinary sanctions or prosecution.

I acknowledge that I have read and understood the information relating to BNP Paribas Cardif whistleblowing system and the protection of personal data. (DPN notice)

Frequently Asked Questions

When to report?

When you have reason to believe that a violation of the law or of the BNP Paribas Code of Conduct has been committed or in the event of a threat or harm to the public interest.

How to report?

If you are an external third party or an employee (internal or external), please use the following email address or phone number +40312261105.

Can I remain anonymous?

Yes, your report may be anonymous as long as it contains sufficient clues related to the violation of the law.

Will I receive any feedback on my report?

An acknowledgement of receipt of the report will be sent to you after you submit it. You will then be informed of subsequent actions made based on your report and of the outcome of the investigation.

Will confidentiality be assured?

Yes, the designated person is trained in handling whistleblowing reports with respect of confidentiality obligations and takes appropriate steps to do so.