BNP PARIBS CARDIF
BNP Paribas Cardif is a personal data operator, registered by the National Commission for Informatics and Freedoms of France (National Commission for Information and Freedoms) under license no. 103 33 89.
By completing the contact form on the site with your personal data, you agree that these data to be stored and processed by BNP Paribas Cardif, respecting confidentiality and being compliance with Regulation no. 679/2016 for personal data protection regarding processing and free movement of these data. If you want to know more about the data processing performed by BNP Paribas Cardif, you can access the "Data protection information notice".
We want to make sure that in the next period of time we will be able to carry out our work as before, despite the current context caused by Covid-19 pandemic. We have taken all the necessary measures to carry out the current operations and we have organized ourselves in order that all of us should be safe.
You can contact us by using one of the following channels:
- By post, at the postal address: Gheorghe Titetica Street, no. 212 - 214, floor 7, Sector 2, postal code 020305, Bucharest.
- By email, at the email address: ro-office@cardif.com
- By phone, at the number: 031.226.11.11 - Monday to Friday, between 9am and 5pm (normal tariff, callable from any network in Romania or abroad).
You will receive the answer to your notification within the next 10 working days from the moment of receiving it.
Procedure in case of complaints and litigations
Any complaint sent by the Insured Person / his/her legal heirs / his/her representatives as the case may be, regarding the interpretation and the execution of the Insurance Contract will be solved amiably, by submitting a written complaint to the Insurer's registered office. This complaint will be analysed by the Customer Service Department within maximum 10 working days since the date of its receipt, after which, a written, punctual and justified answer will be sent to the person who submitted the complaint. This does not affect the right to appeal to the Entity for the Alternative Solution of Litigations in the financial non-banking area (SALFIN.ro), the National Authority for the Consumer's Protection, the Financial Supervisory Authority or the right to address the competent court authorities.
If you want to contact the National Consumer Protection Authority or the Financial Supervisory Authority - the reinsurance insurance sector, you can do it accessing the following links:
- ASF: https://asfromania.ro/
- ANPC: https://anpc.ro/